Q20: Which of the following is/are true about ChatOps?
Accenture technical mcq question, verified with a worked answer. Free to practise - no sign-up.
Which of the following is/are true about ChatOps? Choose all of the correct answers.**
Show answer & explanation
ChatOps is a collaborative approach that centralizes team interactions, tools, and operational data in chat platforms. Option A accurately describes its core purpose of centralized visibility. Option C correctly identifies how it democratizes information that was previously siloed, fostering transparency. Option D properly extends ChatOps beyond IT to business teams, enabling cross-functional visibility. Option B is misleading—while ChatOps does improve communication, its primary goal is not specifically 'customer support between Ops and end users' but rather internal team collaboration and operational transparency.
Step-by-step Derivation:
ChatOps definition analysis: ChatOps integrates DevOps tools and workflows into chat platforms (Slack, Teams, etc.) to enable real-time collaboration. (A) ✓ Centralized visibility of actions and diagnostics is ChatOps's core principle. (B) ✗ Incorrect framing—ChatOps is not primarily about customer support communication; it's about internal operational collaboration. (C) ✓ Brings transparency by surfacing operational data to the entire team rather than keeping it siloed. (D) ✓ ChatOps extends to all teams (non-technical included) for unified operational awareness and accountability. Correct answers: A, C, D.