Q20 (20/20) Which of the following is/are true about ChatOps?

ChatOps is a collaboration model that centralizes operational actions, monitoring, and notifications in chat platforms for transparency and cross-functional visibility. Option A is correct—it defines ChatOps's core principle of centralized visibility. Option C is correct—it emphasizes the transparency benefit by democratizing information previously siloed to specialists. Option D is correct—ChatOps extends beyond IT operations to empower non-technical teams with infrastructure insights and accountability clarity. Option B is incorrect because ChatOps is not primarily focused on customer support communication; it centers on internal team collaboration, incident response, and operational transparency.

Step-by-step Derivation:
ChatOps definition analysis: ChatOps integrates DevOps tools, monitoring, and automation into chat platforms (Slack, Teams, etc.). Evaluate each statement: (A) True—centralized visibility is the foundational principle. (B) False—while communication is involved, ChatOps is not primarily about customer support; it's internal ops collaboration. (C) True—transparency is a key benefit; information moves from isolated experts to shared channels. (D) True—ChatOps enables cross-functional teams (sales, marketing, finance) to access infrastructure status and understand accountability. Answer: A, C, D.